REFUND POLICY

Last Updated: September 3, 2026

At DesignLYN, we want you to be happy with your purchase. If there is an issue with your order, please contact us and we will do our best to help.

1. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or different from what you ordered, please contact us within  7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

After reviewing your request, we may offer a replacement or refund, depending on the circumstances.

2. CUSTOMIZED PRODUCTS

For products that are customized or created using your own design, artwork, image, or uploaded file, refunds or returns are generally not available due to a change of mind, incorrect design choices, or customer-provided content.

Please carefully review your design, text, images, colors, and other details before placing your order.

If the product has a manufacturing defect or does not match the approved order, please contact us and we will review the issue.

3. CHANGE OF MIND & ORDER CANCELLATION

Because some orders may begin processing shortly after purchase, cancellation requests must be submitted as soon as possible.

Once an order has entered processing or production, cancellation may no longer be possible.

We do not generally offer refunds for change of mind, incorrect size or color selection, or failure to provide accurate order information, except where required by applicable law.

4. REFUND PROCESS

If a refund is approved, the refund will normally be issued to the original payment method.

Processing times may vary depending on your payment provider or financial institution.

5. LOST OR DELAYED ORDERS

Delivery times are estimates and may be affected by carriers, customs, weather, or other circumstances beyond our control.

If your order appears to be lost in transit, please contact us so we can review the shipment and determine the appropriate solution.

6. NON-RETURNABLE ITEMS

Unless required by applicable law, the following are generally not eligible for return or refund:

  • Customized products
  • Products created using customer-uploaded designs or files
  • Items damaged through customer misuse
  • Orders with incorrect information provided by the customer
  • Change-of-mind purchases

7. CONTACT US

For refund or order-related questions, please contact DesignLYN through the contact information provided on our website.

DesignLYN

Designed to be yours.